Compliance

Comprehensive programme helps to ensure compliance

Compliance describes all measures taken to ensure the correct conduct of companies, their management and staff with respect to statutory and the Company's own obligations and prohibitions. The Lufthansa Group Compliance Program is intended to prevent staff and the Company from coming into conflict with the law and to help them apply statutory regulations correctly.

The Compliance Program is made up of the following elements: Competition, Capital Markets, Integrity, External Workforce, Anti-Money Laundering and Embargo Compliance. A whistleblowing system gives staff the opportunity to report any suspicion of criminal activity or breaches of the compliance regulations. The Corporate Compliance Office, which reports to the Board member responsible for Human Resources and Legal, further develops the Compliance Program conceptually and provides trainings (eLearning and classroom trainings). The Organization using central and (optional) local compliance committees, as well as appointing compliance managers in the entire Lufthansa Group ensures the involvement of the responsible employees and builds awareness of the Compliance Program. The Audit Committee of the Supervisory Board is notified semi-annually of incidents and progress concerning compliance in a Compliance Report. 

Whistleblowing System

Economic crimes and other illegal business practices are extremely damaging for the Lufthansa Group. Your report can help detect misconduct, put an end to it and prevent damage from happening to the Lufthansa Group.

If you have reasonable grounds to suspect that employees or executives of the Lufthansa Group are committing compliance violations such as:

  • Economic crimes (corruption, fraud, embezzlement, money-laundering etc.)
  • Infringements of competition, anti-trust and state aid laws
  • Insider trading or market manipulation
  • Conflicts of interest
  • Embargo or export control breaches
  • Data protection violations

 

Please use our electronic whistleblowing system or contact our ombudsperson.

Electronic Whistleblowing System
With the help of our electronic whistleblowing system you can easily, safely and if you wish anonymously report an incident. The system enables you to send encrypted and secure messages to the Lufthansa Group Corporate Compliance Office.

Further information, including access to the system can be found here: https://www.bkms-system.com/bkwebanon/report/clientInfo?cin=w62RT7&c=-1&language=eng

Ombudsperson
The ombudsperson is a freelance attorney who is not an employee of the Lufthansa Group. As a neutral, independent contact, the ombudsperson will take your complaints in writing or by telephone. If you wish, the ombudsperson will forward your report anonymously to the Lufthansa Group Corporate Compliance Office.

Further information can be found here: https://investor-relations.lufthansagroup.com/en/corporate-governance/compliance/whistleblowing-system/ombudsman.html

Last modified: 09 August 2021